Shipping Policy

At Elite Optimal, we are committed to providing a seamless and transparent shipping experience. Whether you are purchasing a small recovery tool or a large commercial-grade gym rig, we aim to ensure your order arrives safely and promptly.

Free Shipping on All Orders

We believe in providing the best value to our customers. We offer Free Standard Shipping on all orders within the contiguous United States. The price you see is the price you pay—no hidden fees or extra costs at checkout.

• Eligibility: All products listed on our website are eligible for free shipping to the lower 48 states.

• Shipping Methods: Depending on the size and weight, orders ship via standard carriers (UPS, FedEx, USPS) or via Less Than Truckload (LTL) Freight Carriers for larger equipment.

Order Processing & Handling

• Order Confirmation: Once you place an order, you will receive an acknowledgment email. This confirms we have received your order and authorized payment.

• Processing Period: Please allow 1–3 business days for us to confirm your order and prepare it for shipment.

• Order Cutoff: Orders placed after 5:00 PM (EST) will begin processing the following business day.

Shipping Methods & Transit Times

Once your order has left the warehouse, transit times typically range from 2 to 7 business days.

• Ground Shipping (UPS/FedEx/USPS): Standard delivery to your door or driveway. Tracking is provided via email within 24 hours of the item leaving the warehouse.

• Freight/LTL Shipping (Curbside Delivery): For large/heavy items. Delivery is made to the curb at the end of your property. This does not include bringing the item inside or assembly.

Receiving Your Freight Delivery

• Scheduling: For freight shipments, the carrier will call you to set a delivery appointment. You must be present to sign the Bill of Lading (BOL).

• Inspect Before Signing: Carefully inspect the boxes/pallets for any damage before signing. If damage is visible, you must mark “DAMAGED” on the delivery receipt.

• Severe Damage: If the shipment is severely damaged, document it with photos and refuse the delivery. Contact us immediately at support@eliteoptimal.com.

Shipping Challenges & Fees

• Damages: Report any hidden damage or missing parts within 48 hours of delivery. Our first priority is to send replacement parts to ensure you have a brand-new, fully functional product.

• Storage Fees: Most freight companies only hold items for 3-5 business days. If you are unable to receive the delivery, you may be responsible for storage fees or return shipping costs.

• Refused Deliveries: If a delivery is refused for any reason other than extensive damage, you will be responsible for the actual shipping charges (both ways) and a restocking fee.

Shipping Locations

We currently only ship to the contiguous United States (Lower 48). We do not ship to Alaska, Hawaii, or international destinations at this time. If you wish to use a freight forwarder, we can ship to their location within the lower 48, but Elite Optimal is not responsible for the items once they reach the forwarder.

Contact Information

Address: 30 N Gould St Ste R, Sheridan, WY 82801

Email: support@eliteoptimal.com

Phone: +1 (855) 506-8889

Price Match Guarantee

Here at Elite Optimal we’re always striving to make sure that we offer the absolute best pricing on all of our wide variety of products. However, we're not perfect, and if you happen to find a different online store that has the same item for a lower price then please let us know and we will refund your original payment for the difference. Elite Optimal strides to ensure you feel confident that you are getting the best deal for your purchase.

Elite Optimal Price Match Rules and Conditions:

The buyer must purchase from our store before requesting a price match guarantee

Price Match is not available on any products on sale or promotional offers

Price Match is only available on exact/same, in stock products with a clearly displayed price (not price implied after promotions and coupons)

Price Match is only valid on items sold by Authorized Internet Resellers (No brick and mortar stores such as Golf Galaxy or Edwin Wats, No discount or auction websites such as eBay, Amazon, Overstock.com, Wayfair.com, No wholesale stores such as: Costco, Sam’s Club)

Price Match is only valid for redemption within five days following the purchase

Excludes certain vendors. Please contact us for more details as these are subject to change.

Why Choose Us

The fitness and wellness market is crowded, but serious equipment requires a higher standard. We built this store to serve people making real investments in performance, recovery, and long-term wellbeing—not impulse purchases.

Our approach is simple: expertise, transparency, and dependable service from start to finish.

Our Commitment

1. Competitive Pricing & Price Match Guarantee
   We work directly with authorized brands that follow strict pricing policies. If you find an identical product at a lower price from an authorized dealer, we’ll match it.

2. Industry Expertise You Can Rely On
   Our product selection is intentional. We focus on proven, high-performance fitness and recovery equipment from brands with strong track records—not trend-driven products.

3. Customer-First Support
   We provide clear, responsive support before and after your purchase. Whether you need help choosing the right equipment or understanding delivery and setup, we’re available by phone or email.

4. Free U.S. Shipping on Qualifying Orders
   We offer free shipping on qualifying U.S. orders, so pricing stays transparent when investing in high-value equipment.

5. Authorized Dealer Only
   Every brand we carry is officially authorized. Your purchase includes full manufacturer warranty coverage—no grey-market products, no risk.

6. Secure & Protected Checkout
   Our website uses modern security standards and encryption to protect your personal and payment information at all times.

7. Insured Freight & Delivery
   High-ticket equipment is shipped insured to ensure it arrives safely. Any transit issues are handled quickly and professionally.

8. Straightforward Returns
   If a return is necessary, we offer a clearly defined return process within the specified return window, subject to product condition and restocking terms.

9. Bulk & Commercial Orders
   Purchasing multiple units or outfitting a facility? We can provide customized quotes for bulk or commercial orders upon request.

Choose us for a secure, professional, and transparent way to invest in fitness, recovery, and long-term wellbeing.

Contact us by phone at +1 (855) 506-8889 or by email at support@eliteoptimal.com.